Can I get a VAT invoice? Courtney McTighe July 11, 2020 00:40 Updated The order confirmation email sent at the time of purchase can be used as a VAT invoice. Contact our Customer Happiness team if you need the order confirmation email resent for your VAT invoice. Related articles Tracking says my package was delivered, but it's not here. I haven't received a shipment notification email/tracking. What is your return/exchange policy?