International orders are first processed through the DHL Export Facility in the Los Angeles, CA area. After it is processed at this facility, the package is shipped to the DHL International Distribution Center. Often, the tracking info seems to freeze as it travels to the DHL International Distribution Center. The tracking will take a few days to update during this part of the shipment.
If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred. Your tracking updates will now be provided from your local postal provider instead of DHL at this point. To get your local postal provider’s tracking number, go to the DHL tracking webpage and locate the field “Delivery by Postal provider” on the right. This number should work in your local postal provider’s website.
If it has been more than 10 days since the last update, contact our Customer Happiness team.